Shipping policy
Processing Time:
Orders are processed within 1 business days (excluding weekends and public holidays). Once your order is processed, you will receive a confirmation email with tracking information. Custom or made-to-order items may require additional processing time, which will be specified in the product description.
Shipping Rates & Delivery Estimates:
FREE Standard Shipping Worldwide. Express Shipping costs are calculated at checkout based on your location and the shipping method selected.
Returns and Exchanges accepted within 30 days -Buyer is responsible for return postage costs. If not returned in original condition, buyer is responsible for any loss of value.
Standard Shipping:
- AUS - 1-2 Weeks
- USA - 2-3 Weeks
- EUROPE - 2+ Weeks
- ASIA - 2+ Weeks
Please note that delivery times are estimates and may be affected by external factors such as postal delays, customs processing, or weather conditions.
INTERNATIONAL SHIPPING TO THE UNITED STATES
Shipping Options:
• Standard International Shipping: FREE
Estimated delivery: 7-21 business days from dispatch
• Express International Shipping: $20 USD
Estimated delivery: 5-14 business days from dispatch
Important Information for US Customers:
• All orders ship from Adelaide, Australia
• Tracking is provided for all shipments
• We cover all customs duties and import tariffs on US orders
• State sales tax may be added at checkout depending on your location
• The price you see at checkout is your final price (excluding any applicable state tax)
• Delivery times are estimates and may vary during peak periods or due to customs processing
Questions about your order? Contact us at paintstraya@gmail.com
International Shipping & Customs:
Paintstraya ships worldwide. However, international orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer. We recommend checking with your country’s customs office for more information on potential fees before placing an order.
Order Tracking:
Tracking is provided for all orders where applicable. Once your order has shipped, you will receive a tracking number via email. If you do not receive tracking information within the expected processing time, please contact us at paintstraya@gmail.com or use the quick chat.
Lost, Stolen, or Delayed Packages:
Paintstraya is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier. If your package is delayed or marked as delivered but not received, we recommend reaching out to the shipping carrier for assistance. If you require further help, please contact us, and we will do our best to assist you.